It is a policy of this company that all repairs or complaints must be in writing and must be advised as soon as possible.
In order for repairs/complaints to be attended to, please complete this online form. Either a representative of our office or a trades person will be in contact with you.
In the case of an urgent repair please contact our office in the first instance, if no response is received please refer to the Consumer Affairs booklet - A guide for tenants given to you at the commencement of your tenancy. Emergency numbers are also listed on your Utilities invoices for Water, Power, Gas.
Plumber: Focus Plumbing – 03 9471 2833 Electrical: Auburn Electrical - 0419 341 052 Smoke Alarm Serviced with SmartHouse Fire Solutions - Edward Brown 0403 242 126 Locksmith: Lock Smith and Barrel - 0401 344 888 Flood Response: Dereks Carpet Care - 0419 324 683 OR Flood Response - 0447 109 101
NOTE: If your repair is not defined as Urgent as listed below please send an email to firstname.lastname@example.org and we shall attend to it as soon as possible. Alternatively follow this Link: https://www.consumer.vic.gov.au/housing-and-accommodation/renting/during-a-lease-or-residency/repairs-maintenance-and-changes-to-the-property/urgent-repairs
Urgent repairs are defined as follows: •burst water service •blocked or broken toilet system •serious roof leak •gas leak •dangerous electrical fault •flooding or serious flood damage •serious storm or fire damage •failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering •failure or breakdown of the gas, electricity or water supply •any fault or damage in the premises that makes the premises unsafe or insecure •an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted •a serious fault in a lift or staircase.
Please email our office to notify of the issue and it will be followed up on the next business day.